terms and conditions

Welcome to Pioneering People (PP), the trailblazers of a new era in connecting individuals to destinations. We're a company registered in the UK under the number 14051437, and these are the rules of the game.

1. The Pioneer Way:

   At PP we're all about bringing self-employed workers (‘Pioneers’) and exciting jobs (‘Destinations’) together.

2. PP is software that matches Pioneers and Destinations. PP is not an employer, employment agency and is solely matching software. Our platform is the stage for this magical encounter. Here's how it all works:

3. Services:

   Services on PP are where we matchmake workers with companies who are looking for part time or temporary workers for jobs. We are just the matchmakers.

4. The Journey Begins:

   A Destination posts and chooses the hourly wage rate, which must be over £13.50 an hour. Once they have received applications, the Destination can choose the Pioneer they would like for this role. To hire a Pioneer, the Destination must pay the shift cost in escrow. These funds will only be released once the Pioneer checks in and out of the shift accordingly.

   If the Pioneer is incompetent or has caused a loss, the Destination has the right to leave the Pioneer a rating for other Destinations to see on their profile.

5. Honoring Agreements:

   Pioneers pledge to complete their shifts to a high standard using all reasonable care and skill and will only be paid if they do so. Any incomplete shifts by a Pioneer will result in a £10.00 fee to be being paid to PP. If a Pioneer fails to pay the fee, PP reserves the right not to allow the Pioneer access to PP services in the future. Due to the inconvenience that the incomplete shift has caused the Destination, PP will give the Destination a discount on their next shift which they book through the platform.

6. Payments Made Simple:

   At PP, we're all about making payments easy. Here's how it works:

   At PP, we're all about making payments easy. Here's how it works:

   When the Destination pays the full invoice amount for the project to PP (which is the hourly rate plus 12% per hour to PP), PP will hold this money until the Pioneer completes their shift. Once a Pioneer completes their shift, they will be paid by PP within two to three working days.

7. Privacy and Security First:

   A Pioneer’s privacy and data security are paramount to PP.

   A Pioneer can opt out of receiving job invites and email notifications from PP by pressing unsubscribe at any time to emails.

8. User Accounts Unveiled:

   To unlock the full PP experience a Pioneer will need to register for an account, providing accurate and complete information, and be diligent about keeping it up to date. A Pioneer will be asked to complete an identity verification. They will need to upload a form of photo ID which can be a passport, driver’s license or biometric license. Once the ID has been uploaded, the Pioneer will also have to take a selfie to verify that this documentation is their own. This process should take a maximum of 3-4 minutes.

   If the Pioneer is not a British or Irish passport holder, they will also have to upload their Sharecode. This may take up to two working days for the PP team to verify.

9. Employment Status

   Pioneers are self-employed workers and, under employment law, are responsible for the payment of their own their own taxes and National Insurance contributions. More information about self- employment can be found on the gov.uk website.

10. Destination Verification

    Destinations will also be subject to a verification process. The site manager who will be uploading the jobs on PP will have to provide their registered company name, address and number which will be checked against Companies House. Alongside this, companies will have to provide their company website address as well a finance contact, email address and a VAT number (if relevant).

    Destinations will be asked for a trading address if it is any different to their registered address. This is so both PP and Pioneer are aware of where the job they are posting will be held.

11. Your Actions, Your Responsibility:

    At PP, we're all about keeping things fair. Here's how:

12. We Mean Business:

    PP reserve the right to take action if a Pioneer or a Destination doesn’t play by the rules, including restricting or blocking access, halting any ongoing jobs, alerting Destinations, or giving your account a formal warning.

    • There is any violation of these terms and conditions or any referenced policies.
    • Information is provided which PP can't verify or authenticate.
    • PP suspects that behaviour might cause losses or liabilities to PP or any third party.
    • A Destination or a Pioneer has 3 or more 1-star reviews.

    Remember, your account is your responsibility. Don't try to use someone else's account or registration information on our platform.

    AML Regulations and Location:

    As per UK Anti-Money Laundering (AML) regulations, PP currently only supports users from the United Kingdom. If you're outside the UK, we're sorry, but we can't assist you at the moment.

    Commitment to Quality:

    Quality is our hallmark at PP. We expect all Pioneers to deliver quality work that meets the Destination's needs. Here's what we mean:

    • Pioneer must fully address each of the Destination's defined requirements.
    • Pioneer must be dressed accordingly for the job.
    • Pioneers must show up on time, checking both in and out of every shift.
    • Pioneers must follow the rules that the Destination has.
    • Professional courtesy no swearing
    • Respecting personal boundaries

    Destinations must also commit to quality by:

    • Making sure they are following all applicable health and safety requirements.
    • Keeping Pioneers informed of their tasks.
    • Checking the Pioneers in and out of their jobs
    • Professional courtesy no swearing
    • Respecting personal boundaries

    Reviews can be written by Pioneers for Destinations and vice versa. These are completely transparent on the platform so that both parties are aware of how each other have worked in the past.

13. Important Stuff to Know:

    Here are some crucial bits of information that we want to make sure both parties are aware of:

    The type of job and the terms and conditions of the project, including tasks, specific requirements, and the remuneration set at a minimum of £13.50 per hour, are exclusively determined and agreed upon directly between the Destination and Pioneer. Both parties are responsible for establishing and abiding by the terms outlined within what is henceforth referred to as 'the Service Contract.'

    It is explicitly acknowledged and agreed upon that PP (the Platform Provider) is not a participant in the Service Contract, and as such, does not bear any responsibility for any losses, damages, or disputes that may arise directly or indirectly from the Service Contract. Both Destination and Pioneer agree to hold PP harmless from any liabilities, claims, or demands, including legal fees, that may arise from or relate to the Service Contract between them.

    Fees: Destinations are charged no set up, subscription or starting fees. The only fee they are charged is 12% on top of the hourly rate that they pay the Pioneer. For Pioneers, we charge no fees, what you see is what you get on the hourly rates advertised. The only fee will be an initial one on your first payout, which will be £2.50 to cover the cost of your obligatory identity verification. This is done so we can ensure you are verified to work in the UK and your account belongs to you.

14. Promises to PP

    As a responsible member of our community, all users promise that:

    • If they are a Destination, they will pay for the services; if they are a Pioneer, the Pioneer will perform the services.
    • They are not in violation of any applicable laws, rules, regulations, or obligations to any other person.
    • They have made and will make all required legal and tax filings. If relevant, you'll file all necessary legal documentation related to your self-employment required by any governmental body and pay all applicable taxes, including but not limited to PAYE or other income tax and national insurance.
    • They won't (and won't allow any third party to) take any action or upload, download, post, submit, or distribute any content, project, or proposal on or through the services provided by PP that infringes on any patent, trademark, trade secret, copyright, or other rights of any other person or entity, or violates any law or contractual duty.
15. Payment Outside PP:

    Paying (or attempting to pay) outside of PP is a breach of these terms and conditions unless there is prior express written consent from PP. Such actions can, at PP’s discretion, lead to temporary and/or permanent suspension of the Destination and/or Pioneer's account. The Pioneer will be liable for any losses that PP may incur in recovering fees which would otherwise have been due to PP. PP also reserves the right to withhold funds held in the Pioneer's Account to recover lost fees.

    Additionally, PP will not mediate any Disputes or be liable for the loss of business experienced by either the Destination or Pioneer as a result of violating this clause. Users must report any attempts or offers to make payments outside of PP by their Destination or Pioneer to PP.

16. Requesting a Refund:

    Destinations cannot request a refund unless they have a specific reason for the request. If a Destination’s Pioneer does not show up to their shift or does not complete it, Destinations will be refunded the full amount that they paid for the shift.

    PP will process refund requests only after reviewing the refund reason and circumstances to ensure both parties have complied with the terms and conditions.

    If PP reasonably believes that parties have not complied with these terms and conditions or are attempting to avoid their obligations, PP is not obliged to issue the refund.

17. Disputes:

    PP encourages Pioneers and Destinations to resolve disagreements between themselves by using the messaging functionality on the app. However, if that's not possible, PP Customer Services may be able to provide dispute resolution and can be contacted at hello@pioneering-people.com

18. Privacy Policy

    At Pioneering People, we're all about people-first innovation. Your privacy matters, and we're here to be as clear as possible about how we collect and use your personal information.

    The Personal Information We Collect

    We collect and process the following information:

    • Personal Identifiers, Contacts, and Characteristics: This includes your name and contact details.
    • Bank Account Details: For secure financial services.
    • Right to Work Documentation: To ensure compliance with legal requirements.
    • Photo ID: To verify your identity
    • A selfie: To verify your ID is yours

    How We Get Personal Information and Why We Have It

    We primarily collect your personal information for the following reasons:

    • Account Management: We gather details to create and secure user accounts.
    • Service Delivery: Personal data enables us to provide financial services and process transactions.
    • Support: Your data helps us provide customer assistance and resolve issues.
    • Security: Personal information is crucial for detecting fraud and maintaining platform security.
    • Legal Compliance: We adhere to regulations like KYC and AML, necessitating data collection.
    • Service Improvement: Data analysis enhances user experiences and informs service enhancements.
    • Marketing: With your consent, we send personalized recommendations.
    • Analytics: Data aids in research and insights for better service.
    • Consent: We respect your preferences and consent choices.
    • Legal Obligations: Data may be disclosed when required by law.
    • Benefits: We ask Pioneers to share if they are on any UK benefits to ensure they are being paid the right amount.

    We may share some of this information with HMRC, the Department of Working Pensions.

    Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

    • (a) Your consent. You can remove your consent at any time by contacting us.
    • (b) We have a contractual obligation.
    • (c) We have a legal obligation.
    • (d) We have a vital interest.
    • (e) We need it to perform a public task.
    • (f) We have a legitimate interest.

    How We Store Your Personal Information

    Your information is securely stored. We retain your personal information for the duration of your use of Pioneering People. We will dispose of your information three years after you choose to stop using Pioneering People or earlier upon your written request.

    Your Data Protection Rights

    Under data protection law, you have rights, including:

    • Right of Access: You can request copies of your personal information.
    • Right to Rectification: You can request corrections or completion of inaccurate or incomplete information.
    • Right to Erasure: You can request the erasure of your personal information in certain circumstances.
    • Right to Restriction of Processing: You can request the restriction of processing in certain circumstances.
    • Right to Object to Processing: You can object to the processing of your personal information in certain circumstances.
    • Right to Data Portability: You can request the transfer of your personal information to another organization in certain circumstances.

    You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at hello@pioneering-people.com if you wish to make a request.

    
    

    How to Complain

    If you have any concerns about our use of your personal information, you can make a complaint to our team at hello@pioneering-people.com . You can also complain to the ICO if you are unhappy with how we have used your data.

    ICO's Address Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

    Helpline Number 0303 123 1113 ICO Website https://www.ico.org.uk