Privacy Policy

At Pioneering People, we’re all about people-first innovation. Your privacy matters, and we’re here to be as clear as possible about how we collect and use your personal information.

The Personal Information We Collect

We collect and process the following information:

Personal Identifiers, Contacts, and Characteristics: This includes your name and contact details.
Bank Account Details: For secure financial services.
Right to Work Documentation: To ensure compliance with legal requirements.
Photo ID: To verify your identity
A selfie: To verify your ID is yours
How We Get Personal Information and Why We Have It

We primarily collect your personal information for the following reasons:

Account Management: We gather details to create and secure user accounts.
Service Delivery: Personal data enables us to provide financial services and process transactions.
Support: Your data helps us provide customer assistance and resolve issues.
Security: Personal information is crucial for detecting fraud and maintaining platform security.
Legal Compliance: We adhere to regulations like KYC and AML, necessitating data collection.
Service Improvement: Data analysis enhances user experiences and informs service enhancements.
Marketing: With your consent, we send personalized recommendations.
Analytics: Data aids in research and insights for better service.
Consent: We respect your preferences and consent choices.
Legal Obligations: Data may be disclosed when required by law.
Benefits: We ask Pioneers to share if they are on any UK benefits to ensure they are being paid the right amount.

We may share some of this information with HMRC, the Department of Working Pensions.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You can remove your consent at any time by contacting us.
We have a contractual obligation.
We have a legal obligation.
We have a vital interest.
We need it to perform a public task.
We have a legitimate interest.
How We Store Your Personal Information

Your information is securely stored. We retain your personal information for the duration of your use of Pioneering People. We will dispose of your information three years after you choose to stop using Pioneering People or earlier upon your written request.

Your Data Protection Rights

Under data protection law, you have rights, including:

Right of Access: You can request copies of your personal information.
Right to Rectification: You can request corrections or completion of inaccurate or incomplete information.
Right to Erasure: You can request the erasure of your personal information in certain circumstances.
Right to Restriction of Processing: You can request the restriction of processing in certain circumstances.
Right to Object to Processing: You can object to the processing of your personal information in certain circumstances. Right to Data Portability: You can request the transfer of your personal information to another organization in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at hello@pioneering-people.com if you wish to make a request.

How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to our team at hello@pioneering-people.com . You can also complain to the ICO if you are unhappy with how we have used your data.

ICO’s Address Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline Number 0303 123 1113 ICO Website https://www.ico.org.uk