Welcome to Pioneering People (PP), the trailblazers of a new era in connecting individuals to destinations. We're a company registered in the UK under the number 14051437, and these are the rules of the game.
1. The Pioneer Way:
At PP we're all about bringing self-employed workers (‘Pioneers’) and exciting jobs (‘Destinations’) together.
2. PP is software that matches Pioneers and Destinations. PP is not an employer, employment agency and is solely matching software. Our platform is the stage for this magical encounter. Here's how it all works:
3. Services:
Services on PP are where we matchmake workers with companies who are looking for part time or temporary workers for jobs. We are just the matchmakers.
4 The Journey Begins:
A Destination posts and chooses the hourly wage rate, which must be over £13.50 an hour. They can either wait for Pioneers to apply or choose from a pool of Pioneers which PP has matched them to. Once they have been matched with the relevant Pioneer and the Pioneer has accepted the position, the Destination must pay PP for the service.
The Destination has the right to pick and choose their Pioneers from the pool that PP provides them with. The same applies in the instance that the Destination has had Pioneers apply for the role. If the Pioneer is incompetent or has caused a loss, the Destination has the right to leave the Pioneer a rating for other Destinations to see on their profile.
5. Honoring Agreements:
Pioneers pledge to complete their shifts to a high standard using all reasonable care and skill and will only be paid if they do so. Any incomplete shifts by a Pioneer will result in a £10.00 fee to be being paid to PP. If a Pioneer fails to pay the fee, PP reserves the right not to allow the Pioneer access to PP services in the future. Due to the inconvenience that the incomplete shift has caused the Destination, PP will give the Destination a discount on their next shift which they book through the platform.
6 Payments Made Simple:
At PP, we're all about making payments easy. Here's how it works:
PP acts as the middleperson between the Destination and the Pioneer.
When the Destination pays the full invoice amount for the project to PP (which is the hourly rate plus 12% per hour to PP), PP will hold this money until the Pioneer completes their shift. Once a Pioneer completes their shift, they will be paid by PP within the day.
7. Privacy and Security First:
A Pioneer’s privacy and data security are paramount to PP.
A Pioneer can opt out of receiving job invites and email notifications from PP by pressing unsubscribe at any time to emails.
8. User Accounts Unveiled:
To unlock the full PP experience a Pioneer will need to register for an account, providing accurate and complete information, and be diligent about keeping it up to date. A Pioneer will be asked to complete an identity verification. They will need to upload a form of photo ID which can be a passport, driver’s license or biometric license. Once the ID has been uploaded, the Pioneer will also have to take a selfie to verify that this documentation is their own. This process should take a maximum of 3-4 minutes.
If the Pioneer is not a British or Irish passport holder, they will also have to upload their Sharecode. This may take up to a day for the PP team to verify.
9. Employment Status
Pioneers are self-employed workers and, under employment law, are responsible for the payment of their own their own taxes and National Insurance contributions. More information about self-employment can be found on the gov.uk website.
10. Destination Verification
Destinations will also be subject to a verification process. The site manager who will be uploading the jobs on PP will have to provide their registered company name, address and number which will be checked against Companies House. Alongside this, companies will have to provide their company website address as well a finance contact, email address and a UTR number.
Destinations will be asked for a trading address if it is any different to their registered address. This is so both PP and Pioneer are aware of where the job they are posting will be held.
11. Your Actions, Your Responsibility:
At PP, we're all about keeping things fair. Here's how:
We Mean Business:
PP reserve the right to take action if a Pioneer or a Destination doesn’t play by the rules, including restricting or blocking access, halting any ongoing jobs, alerting Destinations, or giving your account a formal warning.
PP reserve the right to take these measures for both a Pioneer and a Destination if:
Remember, your account is your responsibility. Don't try to use someone else's account or registration information on our platform.
AML Regulations and Location:
As per UK Anti-Money Laundering (AML) regulations, PP currently only supports users from the United Kingdom. If you're outside the UK, we're sorry, but we can't assist you at the moment.
Commitment to Quality:
Quality is our hallmark at PP. We expect all Pioneers to deliver quality work that meets the Destination's needs. Here's what we mean:
Destinations must also commit to quality by:
Reviews can be written by Pioneers for Destinations and vice versa. These are completely transparent on the platform so that both parties are aware of how each other have worked in the past.
12. Important Stuff to Know:
Here are some crucial bits of information that we want to make sure both parties are aware of:
The type of job and the terms and conditions of the project, including tasks, specific requirements, and the remuneration set at a minimum of £13.50 per hour, are exclusively determined and agreed upon directly between the Destination and Pioneer. Both parties are responsible for establishing and abiding by the terms outlined within what is henceforth referred to as 'the Service Contract.'
It is explicitly acknowledged and agreed upon that PP (the Platform Provider) is not a participant in the Service Contract, and as such, does not bear any responsibility for any losses, damages, or disputes that may arise directly or indirectly from the Service Contract. Both Destination and Pioneer agree to hold PP harmless from any liabilities, claims, or demands, including legal fees, that may arise from or relate to the Service Contract between them.
13. Promises to PP
As a responsible member of our community, all users promise that:
14. Payment Outside PP:
Paying (or attempting to pay) outside of PP is a breach of these terms and conditions unless there is prior express written consent from PP. Such actions can, at PP’s discretion, lead to temporary and/or permanent suspension of the Destination and/or Pioneer's account. The Pioneer will be liable for any losses that PP may incur in recovering fees which would otherwise have been due to PP. PP also reserves the right to withhold funds held in the Pioneer's Account to recover lost fees.
Additionally, PP will not mediate any Disputes or be liable for the loss of business experienced by either the Destination or Pioneer as a result of violating this clause. Users must report any attempts or offers to make payments outside of PP by their Destination or Pioneer to PP.
15. Requesting a Refund:
Destinations cannot request a refund unless they have a specific reason for the request. If a Destination’s Pioneer does not show up to their shift or does not complete it, Destinations will be refunded the full amount that they paid for the shift.
PP will process refund requests only after reviewing the refund reason and circumstances to ensure both parties have complied with the terms and conditions.
If PP reasonably believes that parties have not complied with these terms and conditions or are attempting to avoid their obligations, PP is not obliged to issue the refund.
16. Disputes:
PP encourages Pioneers and Destinations to resolve disagreements between themselves by using the messaging functionality on the app. However, if that's not possible, PP Customer Services may be able to provide dispute resolution and can be contacted at hello@pioneering-people.com
17. Privacy Policy
At Pioneering People, we're all about people-first innovation. Your privacy matters, and we're here to be as clear as possible about how we collect and use your personal information.
We collect and process the following information:
We primarily collect your personal information for the following reasons:
We may share some of this information with HMRC, the Department of Working Pensions.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
How We Store Your Personal Information
Your information is securely stored. We retain your personal information for the duration of your use of Pioneering People. We will dispose of your information three years after you choose to stop using Pioneering People or earlier upon your written request.
Your Data Protection Rights
Under data protection law, you have rights, including:
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at hello@pioneering-people.com if you wish to make a request.
How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to our team at hello@pioneering-people.com. You can also complain to the ICO if you are unhappy with how we have used your data.
ICO's Address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Helpline Number: 0303 123 1113 ICO Website: https://www.ico.org.uk